|
Name of Service |
Service Recipient |
Deadline for receiving services |
Service provider Authority |
1. |
To Provide assistance in solving all types of ICT problems at the field level. |
Government and non-government organizations and beneficiaries |
Maximum two days |
Officers engaged in related at head office, district office and upazila office. |
2. |
Participate in various ICT related training programs and provide advice on programs |
All people |
Maximum two days |
Corresponding training coordinator |
3. |
Providing citizen services through call centers |
All People |
Instant |
Call center |
4. |
Related to receiving services, complaints and advice from computer and language learning labs set up in educational institutions and other places. |
All people |
Maximum two days |
Concerned organizations, coordinators and call centers |
5. |
Providing government information services to the public through updated websites. Any complaints and suggestion related to this. |
All people |
Maximum two days |
Officers mentioned on the website |
6. |
Providing ICT technical assistance at government and semi-government levels |
All government and semi-government institutions |
Maximum two days |
Head of the concerned institution |
7. |
Providing support to Union Digital Centers |
Entrepreneur of union digital center |
Maximum two days |
Field level department officials and call centers |
8. |
Providing assistance in launching various online E-Systems in government offices |
Government institutions |
Maximum two days |
Departmental officials at all levels |
9. |
To stay connected to the national backbone network at all times |
All government and non-government organizations connected to the network |
Maximum two days |
Officers of the department at all levels |
Planning and Implementation: Cabinet Division, A2I, BCC, DoICT and BASIS