People’s Republic of Bangladesh
Department of Information & Communication Technology
Upazilla Office, Bheramara, Kushtia
http://doict.bheramara.kushtia.gov.bd/
1. Vision and Mission
Vision:
Ensuring knowledge-based economic, good governance and sustainable development through e-services at people's doorsteps.
Mission:
High speed electric communication, e-government, skilled human resources with knowledge of information technology, cyber security, implementation of new concepts of information technology.Ensuring effective coordination and also ensuring spread of technical ideas among all the people.Establishment of information and communication technology infrastructure, reliable maintenance procedures and attractive information technology services.
2. Promise to provide services.
2.1) Citizen Services
|
Sl. |
Name of service |
Methods of providing services |
Required documents and place of receipt |
Service price and payment method |
Period of service |
Designated Officer (Name, Designation, Phone No and E-mail) |
|
(1) |
(2) |
(3) |
(4) |
(5) |
(6) |
(7) |
|
1. |
Provide information about ICT department |
Over telephone/ directly or e-mail communication |
1) If applicable, apply on white paper |
Free |
Instantly /working days (if necessary) |
Mr. Md. AlamgirHossain Assistant Programmer Mob. 01922367232 e-mail: alamiu56@gmail.com http://doict.bheramara.kushtia.gov.bd/ |
|
2. |
Provide support to solve all kinds of ICT problems at field level |
Over telephone/ directly or e-mail communication |
1) If applicable, apply on white paper |
Free |
Instantly /working days (if necessary) |
Mr. Md. AlamgirHossain Assistant Programmer Mob. 01922367232 e-mail: alamiu56@gmail.com http://doict.bheramara.kushtia.gov.bd |
|
3. |
ICT related various types of programs and participation in the training program to provide advice. |
Over telephone/ directly or e-mail communication |
1) If applicable, apply on white paper |
Free |
Instantly /working days (if necessary) |
Mr. Md. AlamgirHossain Assistant Programmer Mob. 01922367232 e-mail: alamiu56@gmail.com http://doict.bheramara.kushtia.gov.bd |
|
4. |
Advise about E-Doc and Troubleshooting |
Over telephone/ directly or e-mail communication |
1) If applicable, apply on white paper |
Free |
Instantly /working days (if necessary) |
Mr. Md. AlamgirHossain Assistant Programmer Mob. 01922367232 e-mail: alamiu56@gmail.com http://doict.bheramara.kushtia.gov.bd |
|
5. |
Advise about Web portal/ Troubleshooting |
Over telephone/ directly or e-mail communication |
1) If applicable, apply on white paper |
Free |
Instantly /working days (if necessary) |
Mr. Md. AlamgirHossain Assistant Programmer Mob. 01922367232 e-mail: alamiu56@gmail.com http://doict.bheramara.kushtia.gov.bd |
|
6. |
Educational institutions and other places to set up computer labs and language learning services received, complaints and suggestions related. |
Over telephone/ directly or e-mail communication |
1) If applicable, apply on white paper |
Free |
Instantly /working days (if necessary) |
Mr. Md. AlamgirHossain Assistant Programmer Mob. 01922367232 e-mail: alamiu56@gmail.com http://doict.bheramara.kushtia.gov.bd |
|
7. |
Provide technical assistance on ICT matters at government and semi-government level. |
Over telephone/ directly or e-mail communication |
1) If applicable, apply on white paper |
Free |
Instantly /working days (if necessary) |
Mr. Md. AlamgirHossain Assistant Programmer Mob. 01922367232 e-mail: alamiu56@gmail.com http://doict.bheramara.kushtia.gov.bd |
|
8. |
Assisted digital center in the Union level. |
Over telephone/ directly or e-mail communication |
1) If applicable, apply on white paper |
Free |
Instantly /working days (if necessary) |
Mr. Md. AlamgirHossain Assistant Programmer Mob. 01922367232 e-mail: alamiu56@gmail.com http://doict.bheramara.kushtia.gov.bd |
|
9. |
Providing assistance to various online e-system in Government offices, |
Over telephone/ directly or e-mail communication |
1) If applicable, apply on white paper |
Free |
Instantly /working days (if necessary) |
Mr. Md. AlamgirHossain Assistant Programmer Mob. 01922367232 e-mail: alamiu56@gmail.com http://doict.bheramara.kushtia.gov.bd |
|
10. |
Stay connected to the national backbone network around the clock. |
Over telephone/ directly or e-mail communication |
1) If applicable, apply on white paper |
Free |
Instantly /working days (if necessary) |
Mr. Md. AlamgirHossain Assistant Programmer Mob. 01922367232 e-mail: alamiu56@gmail.com http://doict.bheramara.kushtia.gov.bd |
2.2) Official Services
|
Sl. |
Name of service |
Methods of providing services |
Required documents and place of receipt |
Service price and payment method |
Period of service |
Designated Officer (Name, Designation, Phone No and E-mail) |
|
(1) |
(2) |
(3) |
(4) |
(5) |
(6) |
(7) |
|
1. |
Various reports |
Reports received from ICT Department or any other departments are transmitted. |
1) According to receiving documents |
Free |
3 working days |
Mr. Md. AlamgirHossain Assistant Programmer Mob. 01922367232 e-mail: alamiu56@gmail.com http://doict.bheramara.kushtia.gov.bd |
|
2. |
Various reports are sent. |
Reports received from ICT Department or any other departments are transmitted. |
1) According to receiving documents |
Free |
3 working days |
Mr. Md. AlamgirHossain Assistant Programmer Mob. 01922367232 e-mail: alamiu56@gmail.com http://doict.bheramara.kushtia.gov.bd |
|
3. |
Sending various comments |
To send feedback through any law / rules / policies or other discussions and decisions received by the ICT Department / any other department. |
1)Received letter 2) Informative information about any activity which was previously received on the relevant subject. 3) Discussion about the particular subject. |
Free |
3 working days |
Mr. Md. AlamgirHossain Assistant Programmer Mob. 01922367232 e-mail: alamiu56@gmail.com http://doict.bheramara.kushtia.gov.bd |
|
4. |
Sending various advice |
To send feedback through any law / rules / policies or other discussions and decisions received by the ICT Department / any other department. |
1) Received letter 2) Informative information about any activity which was previously received on the relevant subject. 3) Discussion about the particular subject. |
Free |
3 working days |
Mr. Md. AlamgirHossain Assistant Programmer Mob. 01922367232 e-mail: alamiu56@gmail.com http://doict.bheramara.kushtia.gov.bd |
3) Our expectations to you.
|
Sl. |
Things to do to get the desired service |
|
1 |
Provide self-contained application |
|
2 |
Appearing before the schedule time of meeting |
|
3 |
Good behavior should be expected as a good citizen |
4) Grievance Redress System (GRS)
You are requested to contact with the duty officer if you do not have satisfaction in the service. Even so, ifyou do not have proper solution from the respective person, contact the following method and report the problem.
|
Sl. |
When to contact |
Contact with whom |
Communication Address |
Solvation Timeline |
|
1 |
If the officer in charge cannot give a solution |
Grievance Disposal Officer (GDO) |
Mr. Md. Alimuzzaman Khan Programmer Department of ICT, Kushtia Phone. 071-71706 e-mail: doict.kushtia@gmail.com www.doict.kushtia.gov.bd |
One month |
|
2 |
If the Grievance Redresser Officer cannot give a solution in time. |
Appeal Officer |
Mr. A. B. M ArshadHossain (Additional Secretary) Director General Phone: 0241024072 e-mail: dg@doict.gov.bd Web portal: www.doict.gov.bd |
Two month |
|
3 |
If the Appeal Officer cannot give a solution in time |
The Grievance Redress Cell of the ICT Department |
Grievance Receiving Center Department of ICT, ICT Tower, Agargaon, Dhaka-1207. Web portal: www.ictd.gov.bd |
Two month |
Planning and Implementation: Cabinet Division, A2I, BCC, DoICT and BASIS
Technical Assistance:
